Location: Toronto, ON, Canada

Company: Tim Hortons

About Us: Tim Hortons is an iconic Canadian coffee and fast-food chain celebrated for its quality coffee, fresh baked goods, and welcoming atmosphere. At our Toronto location, we strive to uphold our tradition of exceptional service and community involvement. Join our team and contribute to a brand synonymous with warmth, quality, and hospitality.

Position Overview: We are currently seeking a dedicated and experienced Shift Manager to join our team at Tim Hortons in Toronto, ON. As a Shift Manager, you will play a crucial role in ensuring the smooth operation of the restaurant during your shifts. Your responsibilities will include managing staff, maintaining high standards of customer service, and ensuring the cleanliness and organization of the restaurant.

Responsibilities:

• Supervise and coordinate team members during assigned shifts, ensuring compliance with company policies and procedures.
• Provide leadership, support, and direction to staff members, fostering a positive and productive work environment.
• Oversee all aspects of restaurant operations, including customer service, food preparation, and cleanliness.
• Assist with inventory management, including ordering, receiving, and proper storage of products.
• Handle customer inquiries, complaints, and feedback in a professional and timely manner, striving to resolve issues to guests’ satisfaction.
• Ensure adherence to health and safety regulations and food safety standards at all times.
• Collaborate with management to develop and implement strategies to improve operational efficiency, enhance guest satisfaction, and drive sales.

Qualifications:

• Previous experience in a supervisory or leadership role within the food service industry, preferably in a fast-paced restaurant environment.
• Strong leadership and communication skills, with the ability to motivate and inspire team members.
• Excellent organizational and time management abilities, with a focus on attention to detail.
• Flexibility to work various shifts, including evenings, weekends, and holidays.
• Knowledge of health and safety regulations and food safety standards.
• Must meet all legal requirements for employment in Canada.

Benefits:

• Competitive salary based on experience and qualifications.
• Comprehensive benefits package, including health and dental coverage.
• Opportunities for career advancement and professional development within the organization.
• Discounted meals and other employee perks.
• Positive and supportive work environment, characterized by teamwork, respect, and camaraderie.

Join our team at Tim Hortons in Toronto and make a difference in the lives of our guests and team members alike. Apply today and take the next step in your career with a company that values excellence, integrity, and community.