Location: Québec, Canada
Company: Tim Hortons

About Tim Hortons: Tim Hortons is Canada’s largest restaurant chain, known for its coffee, donuts, and quick-service menu items. With a commitment to quality, fresh ingredients, and exceptional service, Tim Hortons has become a beloved brand for Canadians coast-to-coast. We are looking for passionate and dedicated individuals to join our team and contribute to our success.

Position Overview: We are seeking a motivated and experienced Shift Manager to join our Tim Hortons team in Québec. The ideal candidate will be responsible for overseeing daily operations during their shift, ensuring excellent customer service, and leading the team to achieve store targets.

Key Responsibilities:

• Supervise and coordinate the activities of team members to ensure efficient and effective operations.
• Provide exceptional customer service, addressing any issues or complaints promptly and professionally.
• Assist in training, developing, and motivating team members to deliver high standards of service.
• Monitor and manage inventory levels, placing orders as necessary to maintain stock.
• Ensure compliance with health and safety regulations, maintaining a clean and safe work environment.
• Handle cash transactions, balance tills, and prepare bank deposits.
• Maintain store cleanliness and organization, including restocking and merchandising.
• Implement and uphold company policies and procedures, ensuring all team members adhere to standards.
• Assist with scheduling and shift planning to ensure adequate staffing levels.

Qualifications:

• Previous supervisory or managerial experience in a fast-food or quick-service restaurant environment is preferred.
• Strong leadership and team management skills, with the ability to motivate and develop staff.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and handle multiple tasks effectively.
• Reliable and punctual, with a strong work ethic.
• Flexibility to work various shifts, including early mornings, evenings, weekends, and holidays.
• Proficiency in basic computer applications and point-of-sale systems.
• Bilingual (French and English) is preferred but not required.

What We Offer:

• Competitive salary and benefits package
• Opportunities for career growth and development within Tim Hortons
• Comprehensive training and support to help you succeed in your role
• A positive and inclusive work environment
• Staff discounts on Tim Hortons products

How to Apply: If you are a dedicated and customer-focused individual looking to take on a leadership role, we would love to hear from you. Please submit your resume and a cover letter detailing your experience and why you are interested in the Shift Manager position at Tim Hortons in Québec.

Tim Hortons is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Contact Information:

• Website: www.timhortons.ca/careers

Join Tim Hortons and lead our team to deliver exceptional service and quality to our valued customers in Québec!