Location: Gatineau, QC, Canada

Company: Tim Hortons

About Us: Tim Hortons stands as a quintessential Canadian institution, renowned for its dedication to serving premium coffee, freshly baked goods, and hearty meals with unmatched hospitality. At our Gatineau location, we are committed to upholding this legacy of excellence while fostering a welcoming environment that reflects the diverse community we serve. Join our team and become an integral part of a brand synonymous with quality, convenience, and genuine warmth.

Position Overview: We are currently seeking a dynamic and experienced Shift Manager to join our team at Tim Hortons in Gatineau, QC. As a pivotal member of our leadership team, the Shift Manager will play a central role in ensuring the smooth operation of our restaurant during designated shifts. With a focus on customer service, team management, and operational efficiency, the successful candidate will lead by example, inspiring excellence in both staff and service.

Responsibilities:

• Oversee all aspects of restaurant operations during assigned shifts, including customer service, food preparation, and staff management.
• Provide leadership and direction to team members, fostering a positive and productive work environment conducive to exceptional guest experiences.
• Execute opening and closing procedures with precision, ensuring adherence to established standards and protocols.
• Monitor and manage inventory levels, placing orders as needed to maintain optimal stock levels and minimize waste.
• Conduct regular quality assurance checks to uphold food safety and cleanliness standards, taking corrective action as necessary.
• Address customer inquiries, concerns, and complaints in a timely and professional manner, striving to exceed expectations and resolve issues to the satisfaction of all parties.
• Collaborate with fellow managers to develop and implement strategies for improving operational efficiency, enhancing guest satisfaction, and driving sales growth.

Qualifications:

• Previous experience in a supervisory or leadership role within the food service industry, preferably in a fast-paced restaurant environment.
• Strong leadership abilities, with a proven track record of motivating and inspiring teams to achieve excellence.
• Exceptional interpersonal and communication skills, with the ability to interact effectively with customers, colleagues, and subordinates.
• Sound judgment and decision-making abilities, coupled with a proactive and solutions-oriented mindset.
• Demonstrated proficiency in multitasking, prioritizing tasks, and managing time effectively in a fast-paced setting.
• Flexibility to work various shifts, including evenings, weekends, and holidays, as required.
• Must meet all legal requirements for employment in Canada.

Benefits:

• Competitive salary commensurate with experience and qualifications.
• Comprehensive benefits package, including health and dental coverage.
• Opportunities for career advancement and professional development within the organization.
• Discounted meals and other employee perks.
• Positive and supportive work environment, characterized by teamwork, respect, and camaraderie.

Join our team at Tim Hortons in Gatineau and play a key role in delivering exceptional guest experiences and driving operational success. Apply today and take the next step in your career with a company that values integrity, quality, and community.