Position: Temporary Accommodation Officer

Organisation: Nottingham City Council
Location: Nottingham City Council Offices, Loxley House (plus visits to temporary accommodation sites across Nottingham)
Contract: Full-time, Fixed-term (12 months)
Hours: 37 hours per week (may include occasional evenings as needed)

🏠 About the Role

Nottingham City Council is committed to preventing homelessness and ensuring that those in housing crisis receive safe, supportive temporary accommodation and pathways to long-term housing. We are recruiting for a compassionate and proactive Temporary Accommodation Officer to help manage placements, maintain high standards, and support vulnerable clients throughout their stay.

📋 Key Responsibilities

• Coordinate placements into temporary accommodation across council-managed and contracted properties.

• Conduct eligibility assessments and risk checks for applicants, ensuring compliance with policy and safeguarding.

• Maintain accurate case records, update management systems, and track client progress and accommodation statuses.

• Liaise with landlords, housing associations, health services, and partner agencies to facilitate placements and support provision.

• Conduct regular property inspections, monitor standards, and ensure safety/compliance (including fire, gas, and environmental checks).

• Provide welfare support to clients, including advice/referral to benefits, mental health, and housing support.

• Support clients in moving to sustainable longer-term housing and advise about rights and responsibilities.

• Resolve issues such as rent arrears, property damage, tenant disputes, and anti-social behaviour.

• Monitor and report occupancy levels, voids, and waiting lists to inform operational decisions and budgets.

• Share service feedback and inform policy development for temporary accommodation and homelessness strategies.

✅ Essential Qualifications & Experience

• Experience in housing, homelessness, social care, or a related field.

• Knowledge of the Homelessness Reduction Act, housing allocations, licensing, and welfare benefits.

• Strong case management and organisational skills, with attention to detail.

• Excellent communication and negotiation skills, both written and verbal.

• Ability to manage a varied caseload and respond flexibly to changing priorities.

• Competent IT skills (e.g. Excel, housing management databases).

• Full clean UK driving licence; use of private or available local mileage vehicle.

🎓 Desirable Qualifications & Skills

• Experience working with vulnerable clients, risk assessment, or safeguarding protocols.

• Familiarity with mediation, tenancy sustainment, or housing-led support.

• Knowledge of private rented sector issues (e.g. PRS licensing, landlord-tenant relationships).

• Qualification in Housing or Social Housing Management (e.g., CIH).

• Understanding of financial management and reporting related to accommodation budgets and void control.

🌟 What We Offer

• Membership of the Local Government Pension Scheme (LGPS)

• Flexible working patterns (e.g., compressed hours or hybrid working, where suitable)

• 25 days annual leave plus bank holidays and council closure days

• Training and development in housing management, casework, and homelessness prevention

• Employee wellbeing support and comprehensive staff networks

• A collaborative and client-focused environment with opportunities to shape strategy

🧭 How to Apply

1. Visit Nottingham City Council’s careers portal: nottinghamcity.gov.uk/jobs

2. Complete the online application form and upload your CV along with a supporting statement (max. 2 A4 pages) detailing how you meet the essential criteria with specific examples.

🌍 Equality & Inclusion

Nottingham City Council is an equal-opportunity employer. We welcome applications from all sections of the community, including those with lived experience. Reasonable adjustments are available throughout the recruitment process upon request.