Job Title: Medical Receptionist / Deputy Reception Team Leader

Location: Manchester, UK

Company: Manchester NHS Trust

Type: Full-Time

Job Description:

Manchester NHS Trust is looking to appoint a Medical Receptionist / Deputy Reception Team Leader to join our busy healthcare team. This dual role is crucial for providing a welcoming, organized, and efficient front-of-house service, as well as supporting the Reception Team Leader in managing the reception area. This position requires a blend of excellent customer service skills and the ability to handle administrative duties effectively.

Responsibilities:

• Serve as the first point of contact for patients, greeting them in a friendly and professional manner.
• Manage patient check-ins and appointments using the electronic booking system.
• Answer phone calls, handle queries, and provide accurate information to patients and visitors.
• Assist in the management of the reception area to ensure smooth operations.
• Support the Reception Team Leader with administrative tasks and the supervision of reception staff.
• Ensure confidentiality and security of patient information at all times.
• Handle general administrative duties such as filing, photocopying, and maintaining records.
• Assist in resolving any issues that arise at the reception and report significant information to the appropriate staff.

Requirements:

• Proven experience as a medical receptionist or in a similar role in a healthcare setting.
• Strong leadership skills with the ability to deputize in the absence of the Reception Team Leader.
• Excellent communication and interpersonal skills.
• High proficiency in using healthcare IT systems.
• Ability to manage multiple tasks and remain calm under pressure.
• Commitment to providing high-quality customer service.
• Knowledge of medical terminology and NHS practices would be advantageous.

Benefits:

• Competitive salary and benefits package.
• NHS pension scheme.
• Opportunities for professional development and training.
• Generous annual leave entitlement.
• Access to NHS staff discounts and benefits.

How to Apply:

Interested candidates should apply by submitting a CV and a cover letter detailing their suitability for the role to [your email address]. Please include “Medical Receptionist / Deputy Reception Team Leader Application” in the subject line.