Location: Norwich, UK
Company: Marks & Spencer (M&S)

About M&S: Marks & Spencer is a leading retailer known for its high-quality products and exceptional customer service. Committed to delivering an outstanding shopping experience, we strive to meet the needs of our customers in every aspect. We are currently seeking a dedicated individual to join our team as a Customer Assistant in the Travel Money department at our Norwich location.

Position Overview: As a Customer Assistant in the Travel Money department, you will be responsible for providing excellent service to customers purchasing foreign currency, travel insurance, and other travel-related products. You will assist customers with their currency exchange needs, handle transactions accurately, and provide information about our travel services.

Key Responsibilities:

• Greet customers warmly and assist them with their travel money needs.
• Process currency exchange transactions accurately and efficiently.
• Provide information and assistance to customers regarding travel insurance and other travel-related products.
• Handle customer inquiries and complaints in a professional and courteous manner.
• Maintain cleanliness and organization in the Travel Money department.
• Ensure compliance with company policies and procedures, including security measures for currency handling.
• Collaborate with team members to achieve sales targets and deliver exceptional customer service.

Qualifications:

• Previous experience in retail or customer service is preferred but not essential.
• Strong communication and interpersonal skills.
• Ability to work efficiently in a fast-paced environment.
• Excellent numeracy skills and attention to detail.
• Basic knowledge of foreign currency exchange is desirable but not essential.
• Flexibility to work various shifts, including evenings, weekends, and holidays.
• Reliable and punctual, with a strong work ethic.

What We Offer:

• Competitive hourly wage and benefits package
• Opportunities for career growth and advancement within Marks & Spencer
• Comprehensive training and support to help you succeed in your role
• A positive and supportive work environment
• Employee discounts on Marks & Spencer products

How to Apply: If you are passionate about providing excellent customer service and enjoy working in a dynamic team environment, we would love to hear from you. Please submit your resume and a brief cover letter detailing your experience and why you are interested in the Customer Assistant – Travel Money position at Marks & Spencer in Norwich.

Marks & Spencer is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Contact Information:

• Website: www.marksandspencer.com/careers

Join Marks & Spencer and be part of a team that values quality, service excellence, and customer satisfaction!