Location: Tottenham Hotspur Football Club, London, UK
Employment Type: Full-Time

About Tottenham Hotspur Football Club:
Tottenham Hotspur Football Club (Spurs) is a world-renowned football club with a rich history and a commitment to delivering excellence both on and off the pitch. Our retail team plays a key role in providing exceptional fan experiences, offering a range of merchandise and products that celebrate our club’s legacy.

Role Overview:
We’re looking for a passionate and experienced Fan Experience Retail Team Leader to oversee our retail operations at Tottenham Hotspur Stadium and other retail locations. As a Team Leader, you’ll drive exceptional customer service, ensure smooth store operations, and inspire your team to deliver unforgettable fan experiences.

Key Responsibilities:

• Lead and motivate a team of retail assistants to achieve sales targets and deliver exceptional customer service.
• Oversee daily operations, including stock management, visual merchandising, and cash handling.
• Act as a point of contact for escalated customer inquiries, ensuring swift and satisfactory resolutions.
• Maintain high standards of presentation and ensure compliance with company policies.
• Provide training, coaching, and performance feedback to team members.
• Support the Retail Manager in planning for matchday and event operations.
• Identify and implement improvements to enhance the overall fan experience.

What We’re Looking For:

• Previous leadership experience in a retail or customer-focused environment.
• Strong communication and organizational skills.
• A passion for delivering outstanding customer experiences.
• Ability to thrive in a fast-paced, high-pressure environment, especially during matchdays and events.
• Knowledge of Tottenham Hotspur Football Club and its values is a plus.
• Flexibility to work evenings, weekends, and matchdays as required.

What We Offer:

• Competitive salary and benefits package.
• Staff discounts on official merchandise and food and beverage outlets.
• Opportunities for career progression within the club.
• A vibrant and inclusive working environment.
• The chance to be part of a world-class football club and create memorable experiences for fans.

How to Apply:

If you’re ready to lead a team that creates unforgettable fan experiences and embodies the spirit of Tottenham Hotspur Football Club, we’d love to hear from you!

Apply Here or send your CV and cover letter to [email protected].